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What is e-Capsule™?
e-Capsule™ is a family of products and services designed, developed and supported by EISST Ltd with the purpose of meeting the security and information management needs of enterprises and professionals worldwide.I'm trying to launch e-Capsule™ Browser from the U3 Launchpad but nothing happens.
It seems that the application’s U3 package was somehow corrupted and the Launchpad cannot spawn the process anymore and therefore cannot open the e-Capsule™ Browser window.
There are a few actions that may have caused this problem:
- Improper removal of the USB device while the application is running
- shutting off the PC without first quitting the application (e.g. following a power failure)
- PC operating system crash
You need to remember that the executable code of the e-Capsule™ U3 application is stored on the Removable Disk partition of the U3 device. Differently from the CD partition where the U3 System files are stored, the Removable Disk partition is accessible with read-write privileges (just like any normal USB drive) and therefore can be damaged if handled improperly (similarly to what causes data loss on hard drives after system crashes).
When all other attempts fail (did you try rebooting your PC?), the best solution to this problem is a complete removal (uninstall) of the e-Capsule™ U3 application, followed by a clean re-install of a new e-Capsule™ U3 package. Unfortunately, this procedure will delete also your Profile data and you will need to reconfigure your e-Capsule™ Private Browser settings from scratch.
This is the step-by-step procedure you need to follow for a complete uninstall:
- Go to Launchpad > Manage U3 Programs.
- Select e-Capsule™ Browser from the left panel and click "Remove program".
- During the application removal procedure you will be asked whether you wish to save your personal settings and data files of Private Browser. Click "Yes".
To reinstall the e-Capsule™ Private Browser on your U3 drive you need to:
- Go to U3 Launchpad > Add Programs > Install from my computer
- Find the e-Capsule™ Browser U3 package and select it to launch the installation
- If asked, don’t accept usage of old settings and data but require the application to reset all values.
How can I change my e-Capsule™ Browser secret Passphrase?
In order to change your secret Passphrase you have to:
- select Edit (from the Menu bar) > Preferences > Security Settings
- type your old Passphrase, your new Passphrase, then retype this latter for confirmation and your Passphrase will be changed successfully.
I forgot my secret Passphrase and I can't get into e-Capsule™ Browser anymore. Is there any way I can recover it?
No, there’s no way to recover your forgotten Passphrase (except maybe using hypnosis…but we don’t support this procedure).To resume usage of e-Capsule™ Browser you need to remove and reinstall the application from the U3 Launchpad as detailed in one of the answers above.I would like to keep two e-Capsule™ Browser sessions open simultaneously, but when I try to launch the application again from the U3 Launchpad I get an error message saying: “Another program instance is already running. Aborting”.
For security reasons, it is not possible to run two e-Capsule™ Browser processes at the same time. However, we see no reason why you should want to do this. In fact, the Tab-based browsing environment allows you to open as many web pages as you wish and to operate on them simultaneously with a high efficiency.I downloaded an e-Capsule™ U3 package directly from the EISST download page (www.eisst.com/resources/downloads) and installed it on my GhostPen™ device. However, something is not working since I keep getting a license request message.
The manufacturer and producer of GhostPen™ is EISST Ltd, a multinational company specialized in the development of information security products and services for professionals and enterprises worldwide. Your GhostPen™ is a very special product, which bundles the hardware and software components under a single unique platform. This implies that only the GhostPen™ U3 packages can be properly loaded and can run from the GhostPen™ USB devices without license requirements. Of course, you may install any other U3 package on your GhostPen™ device, but only the GhostPen™ packages will execute seamlessly without any complex or costly license installation, requiring only a simple activation step at first execution. You may download the latest U3 packages for your GhostPen™ from this link: http://www.ghostpen.eu/updates/.Why can't I browse on some web pages?
You need to check the Preferences of your e-Capsule™ Browser, since there are a few settings that may cause this problem, such as having disabled the use of Java, Java Script or cookies.
To check if this is the case, you need to open the Display Settings and Privacy Settings by taking the following steps:
- Click on Edit (from the Menu bar) > Preferences > Display Settings and check the "Enable Java" and "Enable Java Script" options
- Click on Edit (from the menu bar) > Preferences > Privacy Settings and check the "Allow all cookies" option
Why can't I display images from some Web pages?
Web pages are made of text and of images. You can decide the extent by which to allow downloading and displaying images from Web sites. If you want to allow displaying all images you need to enable this option taking the following steps:
Click on Edit (from the Menu bar) > Preferences > Privacy Settings and check the "Load all images" option.
I'm connected to the Internet but the e-Capsule™ Browser cannot access any web site and always returns the Address Not Found error message
We suggest you check the Proxy Settings in the Preferences window. In fact, you may have forgotten to properly configure these parameters in case your PC is connecting to the Internet from behind a proxy server.
Click on Edit (from the Menu bar) > Preferences > Proxy Settings
As you will see, the Proxy Settings window allows you to manually enter the proxy data depending on the local network configuration under which you are operating. A quick attempt to fixing the problem is to check the Auto detect Proxy option and try to reload the web page. If you still cannot connect, you may try to enter the existing Internet Explorer settings found under the IE Tools menu at:
Internet Options –> Connections –> LAN Settings.
If also this doesn’t help, then we suggest you contact your Internet provider or network administrator to obtain details on the proper connection parameters.
I removed my GhostPen™ device while the e-Capsule™ Browser application was still running. The application closed but next time I tried to use it I got an error message saying something about corrupted data.
Most likely some web page data or bookmarks handled during the last operations you performed have been damaged and may not be recovered. However, in most cases the internal restore process will be able to fix these problems and allow you to login again after a clean restart. If you keep getting this error message it means that the damage cannot be fixed and you’ll need to remove and reinstall the application from the Launchpad as detailed in one of the answers above. Please remember not to remove the USB device while the application is open and especially when the USB LED is blinking (i.e. when data is being written/read on the flash memory).I imported my Internet Explorer favorites into e-Capsule™ Browser some time ago. Since then I added several other bookmarks. Is there some way I can export these bookmarks and load them back to IE?
Yes. To export all your e-Capsule™ Browser bookmarks as an HTML file you need to follow these steps:
Click on Bookmarks (from the Menu bar) > Manage Bookmarks
This will open the Manage Bookmarks window. Now click on the Bookmarks menu item, select Export to html, and choose the location where you wish to save the html file. You can then import this file into Internet Explorer by launching the Import/Export Wizard selecting Import and Export… from the File menu of IE.
What happens if I delete or rename the Documents/Private Browser folder of my GhostPen™ device?
The Documents/PrivateBrowser folder is needed for the proper execution of the e-Capsule™ Browser application. If this folder is damaged, deleted or renamed the application will not be able to properly startup. You will then need to remove and reinstall the e-Capsule™ Browser from the U3 Launchpad as detailed in one of the answers above.What happens if I delete or rename the Profile.ecp file inside of the Documents/Private Browser folder?
The application won’t be able to access anymore your Profile, where your login and personal information is stored. In other words, deleting the Profile.ecp file is equivalent to resetting the application, which the next time will restart from scratch just like after a new clean installation.I'm trying to view a web page with a flash animation, but nothing happens and I see a puzzle-like icon instead of the animation.
To display Flash animations, the e-Capsule™ Browser needs a special Shockwave plug-in which can be obtained from www.adobe.com following these steps:
- click on the puzzle-like icon
- a new Tab now opens with information from the Adobe web site
- click on the download button to obtain a file called install_flash_player
- save the plugin installer somewhere on your PC or on the USB drive
- launch the installer by double-clicking on it
Who can I contact if I need technical assistance?
Before you contact the technical assistance staff, we kindly suggest that you first check the Frequently Asked Questions and the User Manuals. We find that the vast majority of our customers' questions are already addressed and answered in those two documental resources.
The GhostPen™ customer service can be accessed from the following web link: www.ghostpen.eu/support/.
You can contact the GhostPen™ technical support also by sending an email to: support@ghostpen.eu describing clearly the problem you are having, providing the steps to replicate it and including information on the PC operating system, serial and size of USB device and the version of the e-Capsule™ application you are using.
What level of encryption security is adopted in e-Capsule™?
e-Capsule™ employs a combination of symmetric and asymmetric encryption algorithms to protect data and information both in transport and in storage. The RSA asymmetric keys used are 2048 bits long. RSA quotes that it would take about 3,000,000 years to break a 1024-bit key. However, a mathematical analysis paper recently published describes how a computer can be built that could break 1024-bit RSA encryption in seconds to minutes. Although the cost of such a computing effort is beyond the reach of most individuals and smaller corporations, it is well within the reach of large corporations and governments. Therefore, RSA keys that are 2048 bits long are now usually required and are rated as espionage strength.
The previous asymmetric encryption is combined with the latest government approved (FIPS 197) symmetric encryption algorithm - AES - at it's strongest implementation - 256 bit. The AES is a cryptographic algorithm that was very recently approved by the US National Institute of Science and Technology (NIST) as a replacement for the Data Encryption Standard (DES) which had been approved for the encryption of financial information since the late 1970’s. In fact, in the late 1990’s DES was felt by many experts to be vulnerable to brute force attack by specialized computing machines.
NIST held a public competition for a replacement, and a number of algorithms were proposed. One entrant, Rijndael (now known as AES), was selected above the others and has been recommended as suitable for protecting computer information at the government and federal level. Assuming that one could build a machine that could recover a DES key in a second (i.e., to try 255 keys per second), then it would take that machine approximately 149 thousand-billion (149 trillion) years to crack a 128-bit AES key. To put that into perspective, the universe is believed to be less than 20 billion years old! Barring any attacks against AES that are faster than key exhaustion, then even with future advances in technology, AES has the potential to remain secure well beyond twenty years.
Is the security of the e-Capsule™ products unbreakable?
There is no such thing as unbreakable security.
In fact, all security systems can eventually fail, in some way or another. The key question to ask is not whether a security scheme or product is unbreakable, but what happens when something does go wrong and fails.
The e-Capsule™ products are designed to achieve the highest levels of confidentiality and to implement effective fault-tolerant procedures. Priority has been given to safeguarding the data's confidentiality and integrity over its availability, which greatly depends also on external components, such as the USB device and the PC. In other words, we have strived to assure that your data will never be disclosed without your authorization, even after severe product failures.
Furthermore, the e-Capsule™ interface is the result of extensive usability studies, maximizing ease of use while maintaining the highest levels of security available today in the industry.
I'm trying to launch e-Capsule™ Private Mail from the U3 Launchpad but nothing happens.
It seems that the application’s U3 package was corrupted and the Launchpad cannot spawn the process anymore and therefore cannot open the e-Capsule™ Mail window.
There are a few actions that may have caused this problem:
- Improper removal of the USB device while the application is running
- shutting off the PC without first quitting the application (e.g. for a power failure)
- PC operating system crash
You need to remember that the executable code of the e-Capsule™ U3 application is stored on the Removable Disk partition of the U3 device. Differently from the CD partition where the U3 System files are stored, the Removable Disk partition is accessible with read-write privileges (just like any normal USB drive) and therefore can be damaged if handled improperly (similarly to what causes data loss on hard drives after system crashes).
When all other attempts fail (did you try rebooting your PC?), the best solution to this problem is a complete removal (uninstall) of the e-Capsule™ U3 application, followed by a clean re-install of a new e-Capsule™ U3 package. Unfortunately, this procedure will delete also your Profile data and you will need to reconfigure your e-Capsule™ Private Mail settings from scratch.
This is the step-by-step procedure you need to follow for a complete uninstall:
- Go to Launchpad > Manage U3 Programs.
- Select e-Capsule™ Mail from the left panel and click "Remove program".
- During the application removal procedure you will be asked whether you wish to save your personal settings and data files of Private Mail. Click "Yes".
To reinstall the e-Capsule™ Private Mail on your U3 drive you need to:
- Go to U3 Launchpad > Add Programs > Install from my computer
- Find the e-Capsule™ Mail U3 package and select it to launch the installation
- If asked, don’t accept usage of old settings and data but require the application to reset all values.
Sending emails with e-Capsule™ Private Mail requires the recipients to also use e-Capsule software to read them?
No. The e-Capsule™ Private Mail application uses standard protocols to send and receive emails and therefore it is compatible with practically all email clients typically used (such as Outlook, Outlook Express and the like). One of the main security features of e-Capsule™ Private Mail is the ability to store emails in encrypted format as they are received, regardless of whether they were sent encrypted. However, when sending emails the e-Capsule™ Private Mail application will not automatically sign or encrypt the messages unless explicitly requested by the user.I have several email accounts that I use regularly. Is there a way to configure them and use them all within e-Capsule Private Mail?
Yes, you can configure any number of separate email accounts with e-Capsule™ Private Mail and access each of them separately. In e-Capsule™ Private Mail each email account is assigned a different Profile with its own preferences, settings and mailbox.
To create a new email Profile, you need to:
- Go to the Options menu and select Create Profile from the pull down list.
What is the level of protection provided by the Profile passphrase of e-Capsule™ Mail? What happens if I forget the passphrase for the default Profile?
All email Profiles of e-Capsule™ Private Mail can be either freely accessed or can be protected by using a secret passphrase. You can enable the passphrase protection on any Profile by selecting the Protect Profile with Passphrase option from the General Settings window displayed under: Options > Preferences.
At startup, the e-Capsule™ Private Mail application attempts to load and display the mailbox of the default email Profile. If the default Profile is protected, the application will prompt the user to enter the Profile passphrase. If one enters a wrong passphrase for over three consecutive times, the e-Capsule™ Private Mail application will quit and reset the default Profile selection. The next time you run e-Capsule™ Private Mail, you will be asked to select a new default Profile among the list of existing Profiles. Thus you can easily choose another Profile which has no passphrase protection or for which you remember the passphrase. This will allow you to use the application, but it will not solve the problem of accessing the mailbox of the previous default Profile for which you couldn’t recall the passphrase.
In summary, the passphrase protection feature applies only to each individual Profile and protecting the default Profile doesn’t safeguard access to all the other Profiles. There is no possible way to recover the mailbox of a protected Profile for which you cannot remember the passphrase. To resume working with such a Profile, the only alternative is to delete it and create it again from scratch.
What is a Passphrase and why is it better than the standard password?
A Passphrase is a string of characters much longer than a usual password (which is typically from 4 to 8 characters long). Your e-Capsule™ passphrase can be up to 255 characters long, may contain any character (including spaces and symbols) and is case sensitive. We suggest choosing a long passphrase, such as an expression you remember easily but that cannot be easily identified by others (e.g. the first lines of a poem you’ve learned in college could be fine, but your home address would not be a good choice). If you decide to use a short passphrase avoid dictionary words and always include also symbols (such as numbers, spaces and punctuation).
The advantage of using a passphrase is that it enables you to choose a long string as your login credential (something like: “Yesterday I had a great time at the basketball game!”), which is easy for you to remember but very hard for others to guess or even just to sneak while you’re typing it. A good passphrase delivers stronger access security than a standard password without the need to change it very often.
Why can't I download messages from my web mail account? I am sure I entered all the correct parameters into the Network Settings panel of e-Capsule™ Mail.
You should consider that not all web mail accounts allow free POP3 usage (e.g. Yahoo mail provides POP3 access only if you operate with a paid account). Therefore, your web mail account may have some restrictions for POP3 usage. For example, it may be enabled only when connecting using your Internet Provider’s modem or only after you proper configure the POP3 access in the settings of your web mail account (see below for a specific example for using Gmail).Can I use e-Capsule™ Private Mail to send/receive messages with my Google Gmail account?
Yes, the e-Capsule™ Private Mail client allows you to use your Google Gmail account, with the advantage that you will not have to necessarily use a web browser to send/receive emails via your Gmail account.
To configure e-Capsule™ Private Mail to work with Gmail you will need to follow these simple steps:
STEP1:
First of all you have to enable POP3 access for your Gmail box in the Settings of your Gmail account. To do this, simply login to your Gmail account via any web browser and then:
- Go to Settings > Forwarding and POP
- Select: Enable POP for all mail (even mail that's already been downloaded) or Enable POP only for mail that arrives from now on
- Save changes
STEP2:
Go to the e-Capsule™ Private Mail menu:
Options > Preferences > Network settings
and Configure the parameters as follows:---Receive e-mail---
e-Mail server: pop.gmail.com
Connection type: SSL
Port: 995
Username: …your Gmail username here…
Password: …your Gmail password here…---Send e-Mail---
SMTP server: smtp.gmail.com
Connection type: SSL
Check "Enable SMTP Authentication"
Port: 465I'm connected to the Internet but the e-Capsule™ Mail application cannot access my email account and the Message Transfer window closes without any error message.
Most probably the sending and receiving e-mail parameters are not configured properly in the:
Options > Properties > Network Settings panel.
These settings regulate among other things also the way e-Capsule™ Mail connects to your provider’s email server. Network Settings vary from one email provider to another and you will need to double check with your provider to obtain the configuration parameters that can allow e-Capsule™ Private Mail to work with your particular email account.
I removed my GhostPen™ device while the e-Capsule™ Mail application was still running. The application closed but next time I tried to use it I got an error message saying something about corrupted data.
Most likely some messages or the address book entries handled during the last operations you performed have been damaged and may not be recovered. However, in most cases the internal restore process will be able to fix these problems and allow you to use e-Capsule™ Mail again after a clean restart. If you keep getting this error message it means that the damage cannot be fixed and you’ll need to remove and reinstall the application from the U3 Launchpad as detailed in one of the answers above. Please remember not to remove the USB device while the application is open and especially when the USB LED is blinking (i.e. when data is being written/read on the flash memory).I imported all my Outlook/Outlook Express messages into e-Capsule™ Mail one month ago. Since then I received several other emails. Is there some way I can import into e-Capsule™ Mail only the new messages?
e-Capsule™ Private Mail allows you to import emails from Outlook/Outlook Express and to filter them according to their “received” date using the menu option: Message > Import. There you can set the time filter date to be that of your last import and this will allow you to download only last month’s messages.I imported my Outlook/Outlook Express Address Book into e-Capsule™ Mail some time ago. Since then I added several other contacts. Is there some way I can import into e-Capsule™ Mail only these new contacts?
The current release of e-Capsule™ Private Mail doesn’t support importing single contacts from Outlook/Outlook Express. However, you can simply import again the entire Address Book which will be stored in a new folder of the e-Capsule Private Mail Address Book without overwriting the old one. Then you can either update the previous Outlook/Outlook Express folder with the new contacts or simply replace it entirely with the new one just imported.What happens if I delete or rename the contents of the Documents/e-Capsule™ Private Mail folder stored in the U3 device?
Simple: the application won’t be able to access anymore your email Profile data, where your messages and configuration data are stored. In particular, deleting the global or addressbook files corresponds to resetting the application, which the next time will restart from scratch just like after a new clean installation.What happens if I delete or rename the Documents/e-Capsule™ Private Mail folder of my GhostPen™ device?
The Documents/PrivateMail folder is needed for the proper execution of the e-Capsule™ Mail application. If this folder is damaged, deleted or renamed the application will not be able to properly startup. You will then need to remove and reinstall the e-Capsule™ Mail from the U3 Launchpad as detailed in one of the answers above.I created a self-signed e-Capsule™ Personal Certificate and I now wish to use it also with Outlook Express. What steps do I need to follow to import this certificate into the Outlook Express digital certificate store?
In order to use a self-signed e-Capsule™ Personal Certificate with other email clients you first need to export the certificate following these steps:
- Go to: Options > Preferences > Security
- click onto Personal Certificates button located on the right top corner of the panel
- select from the list the certificate that you want to export
- click Export Personal Certificate from the toolbar (second icon from the left)
- choose a location on your PC and save it
To import this certificate into Outlook Express you need to follow these steps:
- Launch Outlook Express
- Go to menu: Tools > Options > Security > Digital IDs...
- Select the Personal tab which lists your personal certificates store
- Click Import…
- Select the Files of type: Personal Information Exchange format (*.pfx, *.p12) when asked to open the certificate to import
- Follow the instructions and data entry choices of the Certificate Import Wizard
- Review and accept the information window on: Importing a new private key exchange
Your personal certificate is now stored in the Personal certificate store of Outlook Express. However, in order to use this self-signed certificate operationally, you also need to explicitly instruct Outlook Express to add this certificate to the Trusted Root Certification Authority store. This is necessary for your own protection since this certificate was self-signed and self-generated using the e-Capsule™ application. In other words, your personal certificate was not issued by any recognized certificate authority and therefore its security cannot be checked by Outlook.
To add your personal certificate to the Trusted Root Certification Authority store, you need to follow exactly the same steps as before with the exception of selecting now the Trusted Root Certification Authority tab instead of the Personal tab:
- Go to menu: Tools > Options > Security > Digital IDs...
- Select the Trusted Root Certification Authority tab which lists the certificates of all the official Certification Authorities
- Click Import…
- Select the Files of type: Personal Information Exchange format (*.pfx, *.p12) when asked to open the certificate to import
- Follow the instructions and data entry choices of the Certificate Import Wizard
- Review and accept the information window on: Importing a new private key exchange
I am currently using a digital certificate issued by an official Certification Authority to sign and decrypt emails. Can you explain the steps I need to follow to import this certificate with private key into the e-Capsule™ Mail certificate store?
e-Capsule™ Mail allows you to import and use digital certificates in Personal Information Exchange format (*.pfx). In order to import a digital certificate into the e-Capsule™ Mail Personal Certificate store you need to:
- Go to: Options > Preferences > Security
- click the Personal Certificates button located on the right top corner of the panel
- click Import Personal Certificate from the toolbar (first icon from the left)
- Enter the password of the private key
- Enter a name for the certificate to import
Why do I have to add a self-signed digital certificate to the e-Capsule™ Trusted CA Group before I can use it to verify digital signatures on incoming e-mails?
Digital certificates are issued by companies which act as independent “trusted” certification authorities (in short, CAs) as a full time business activity. As an individual user you typically have access to a standard form of digital certificate, which you can obtain for a yearly maintenance charge from one of these CAs. However, e-Capsule™ Mail allows you to easily create any number of self-signed digital certificates, thereby bypassing the need to contact and pay a CA for securing your e-mail exchanges.
Self-signed digital certificates can be used both to encrypt/decrypt messages, but also to verify a sender's identity and the integrity of the received messages. To verify the digital signature on a message, e-mail clients use the sender’s public key attached to his certificate. When this latter is self-signed, there is no way to check the “trustworthiness” of the sender’s certificate since no issuing CA can be contacted or trusted. Therefore, the recipient must explicitly instruct the e-mail client to trust the self-signed certificate of the sender before the digital signature can be verified. In other words, the recipient must add the sender to the group of trusted entities (i.e. equivalent to defining the sender as an individual CA). Importing and adding a sender's digital certificate to the e-Capsule™ Address Book Trusted CA Group accomplishes just this task and will let you verify messages belonging to that particular correspondent.
To add a sender’s digital certificate to the Trusted CA Group, you need to:
- Click on a signed e-mail (silver color) that you have received from that particular sender;
- Import the signer’s certificate by clicking: Import Sender’s Certificate (last icon on main Toolbar);
- Open the Address Book (icon on toolbar) and select the sender’s contact;
- Click Contact Properties from the Address Book toolbar;
- Click on the Certificates tab to display the imported certificate;
- Click View Certificate;
- Click Add to Trusted.
I received an encrypted email but the e-Capsule™ application cannot decrypt it.
There can be mainly two reasons for this problem:
- You may be entering the wrong private key password
- The default certificate used for decrypting e-mails might not be the correct one.
I received a digitally signed email but the e-Capsule™ application cannot verify the signature.
These are the possible causes of this problem:
- You still have to import the sender’s certificate in your e-Capsule™ Personal Certificate store
- The sender’s certificate is not valid (e.g. it has expired)
- The sender’s certificate is not “trusted” (i.e. you didn’t add it to the Trusted CA Group)
- The message was altered (i.e. something or someone changed the message’s body after it was sent).