e-Capsule™ Browser

1. I'm trying to launch e-Capsule™ Browser from the U3 Launchpad but nothing happens.

   It seems that the application’s U3 package was somehow corrupted and the Launchpad cannot spawn the process anymore and therefore cannot open the e-Capsule™ Browser window.

   There are a few actions that may have caused this problem:

   • Improper removal of the USB device while the application is running
   • shutting off the PC without first quitting the application (e.g. following a power failure)
   • PC operating system crash

   You need to remember that the executable code of the e-Capsule™ U3 application is stored on the Removable Disk partition of the U3 device. Differently from the CD partition where the U3 System files are stored, the Removable Disk partition is accessible with read-write privileges (just like any normal USB drive) and therefore can be damaged if handled improperly (similarly to what causes data loss on hard drives after system crashes).

   When all other attempts fail (did you try rebooting your PC?), the best solution to this problem is a complete removal (uninstall) of the e-Capsule™ U3 application, followed by a clean re-install of a new e-Capsule™ U3 package. Unfortunately, this procedure will delete also your Profile data and you will need to reconfigure your e-Capsule™ Private Browser settings from scratch.

   This is the step-by-step procedure you need to follow for a complete uninstall:

   • Go to Launchpad > Manage U3 Programs.
   • Select e-Capsule™ Browser from the left panel and click "Remove program".
   • During the application removal procedure you will be asked whether you wish to save your personal settings and data files of Private Browser. Click "Yes".

   To reinstall the e-Capsule™ Private Browser on your U3 drive you need to:

   • Go to U3 Launchpad > Add Programs > Install from my computer
   • Find the e-Capsule™ Browser U3 package and select it to launch the installation
   • If asked, don’t accept usage of old settings and data but require the application to reset all values.

2. How can I change my e-Capsule™ Browser secret Passphrase?

   In order to change your secret Passphrase you have to: 

   • select Edit (from the Menu bar) > Preferences > Security Settings 
   • type your old Passphrase, your new Passphrase, then retype this latter for confirmation and your Passphrase will be changed successfully.

3. I forgot my secret Passphrase and I can't get into e-Capsule™ Browser anymore. Is there any way I can recover it?

   No, there’s no way to recover your forgotten Passphrase (except maybe using hypnosis…but we don’t support this procedure).To resume usage of e-Capsule™ Browser you need to remove and reinstall the application from the U3 Launchpad as detailed in one of the answers above.

4. I would like to keep two e-Capsule™ Browser sessions open simultaneously, but when I try to launch the application again from the U3 Launchpad I get an error message saying: “Another program instance is already running. Aborting”.

   For security reasons, it is not possible to run two e-Capsule™ Browser processes at the same time. However, we see no reason why you should want to do this. In fact, the Tab-based browsing environment allows you to open as many web pages as you wish and to operate on them simultaneously with a high efficiency.

5. Why can't I browse on some web pages?

   You need to check the Preferences of your e-Capsule™ Browser, since there are a few settings that may cause this problem, such as having disabled the use of Java, Java Script or cookies.

   To check if this is the case, you need to open the Display Settings and Privacy Settings by taking the following steps: 

   • Click on Edit (from the Menu bar) > Preferences > Display Settings and check the "Enable Java" and "Enable Java Script" options
   • Click on Edit (from the menu bar) > Preferences > Privacy Settings and check the "Allow all cookies" option

6. Why can't I display images from some Web pages?

   Web pages are made of text and of images. You can decide the extent by which to allow downloading and displaying images from Web sites. If you want to allow displaying all images you need to enable this option taking the following steps:

   Click on Edit (from the Menu bar) > Preferences > Privacy Settings and check the "Load all images" option.

7. I'm connected to the Internet but the e-Capsule™ Browser cannot access any web site and always returns the Address Not Found error message

   We suggest you check the Proxy Settings in the Preferences window. In fact, you may have forgotten to properly configure these parameters in case your PC is connecting to the Internet from behind a proxy server.

   Click on Edit (from the Menu bar) > Preferences > Proxy Settings

   As you will see, the Proxy Settings window allows you to manually enter the proxy data depending on the local network configuration under which you are operating. A quick attempt to fixing the problem is to check the Auto detect Proxy option and try to reload the web page. If you still cannot connect, you may try to enter the existing Internet Explorer settings found under the IE Tools menu at:

   Internet Options –> Connections –> LAN Settings.

   If also this doesn’t help, then we suggest you contact your Internet provider or network administrator to obtain details on the proper connection parameters.

8. I removed my GhostPen™ device while the e-Capsule™ Browser application was still running. The application closed but next time I tried to use it I got an error message saying something about corrupted data.

   Most likely some web page data or bookmarks handled during the last operations you performed have been damaged and may not be recovered. However, in most cases the internal restore process will be able to fix these problems and allow you to login again after a clean restart. If you keep getting this error message it means that the damage cannot be fixed and you’ll need to remove and reinstall the application from the Launchpad as detailed in one of the answers above. Please remember not to remove the USB device while the application is open and especially when the USB LED is blinking (i.e. when data is being written/read on the flash memory).

9. I imported my Internet Explorer favorites into e-Capsule™ Browser some time ago. Since then I added several other bookmarks. Is there some way I can export these bookmarks and load them back to IE?

   Yes. To export all your e-Capsule™ Browser bookmarks as an HTML file you need to follow these steps:

   Click on Bookmarks (from the Menu bar) > Manage Bookmarks

   This will open the Manage Bookmarks window. Now click on the Bookmarks menu item, select Export to html, and choose the location where you wish to save the html file. You can then import this file into Internet Explorer by launching the Import/Export Wizard selecting Import and Export… from the File menu of IE.

10. What happens if I delete or rename the Documents/Private Browser folder of my GhostPen™ device?

    The Documents/PrivateBrowser folder is needed for the proper execution of the e-Capsule™ Browser application. If this folder is damaged, deleted or renamed the application will not be able to properly startup. You will then need to remove and reinstall the e-Capsule™ Browser from the U3 Launchpad as detailed in one of the answers above.

11. What happens if I delete or rename the Profile.ecp file inside of the Documents/Private Browser folder?

    The application won’t be able to access anymore your Profile, where your login and personal information is stored. In other words, deleting the Profile.ecp file is equivalent to resetting the application, which the next time will restart from scratch just like after a new clean installation.

12. I'm trying to view a web page with a flash animation, but nothing happens and I see a puzzle-like icon instead of the animation.

    To display Flash animations, the e-Capsule™ Browser needs a special Shockwave plug-in which can be obtained from www.adobe.com following these steps:

    • click on the puzzle-like icon
    • a new Tab now opens with information from the Adobe web site
    • click on the download button to obtain a file called install_flash_player
    • save the plugin installer somewhere on your PC or on the USB drive
    • launch the installer by double-clicking on it

    You should now be able to view the animation by simply clicking again on the puzzle-like icon from the first web site. Please note that while installing Shockwave Flash Player, your e-Capsule™ Browser must be open and running.